The kind of customer service you give to your patients says a lot about your business. When they call, they want to be met by a friendly voice on the other side of the call. Having an assistant or receptionist do this kind of work might not be best for your practice because they have not been trained to specifically take calls. Your best bet will be a dental answering service because of the professionalism that comes with the service. They will make you sound very established and professional. Consider the following as you choose a Healthcare Answering Service.
You want to make sure that you will not miss a call. This means that the dental answering service you choose should be a 24 hour service. This will mean that whatever time of day, even when you aren't in the office, your calls will be taken. This will preserve your customers because appointments will be made, all you will have to do is meet the patients.
It is important to note that for your dental practice, you need an answering service with industry experience. If you can find a call answering service that is specific to dental practice, go for it. Most of the answering services are general. Find one that has had experience working for a dentist before so that you can be sure the agents will know what to say and what not to say to your patients. They need to have knowledge of medical terms and understand how the business operates.
It is important that the dental answering service has the right kind of technology. The phones might not be a problem but they also need backup in case of a blackout. Consider also how well the agents have been trained in terms of professionalism. Check out this website at https://en.wikipedia.org/wiki/VoIP_phone for more facts about VoIP.
Another factor to consider while selecting a Phone Answering Service is issue of cost. Have you considered the amount of money you shall incur for the answering service? There are different dental answering services one could choose from and it is important to have a financial plan. The financial estimate shall help you in selecting the best and one that is within your budget. You should consult experts in this industry so as to have the knowledge of what is needed in the process of selecting an answering service. Create time and do your research well as well as choose one that you are persuaded shall deliver according to your anticipation.